Politique de remboursement
Any purchase with a gift card is final sale.
Regular Priced Merchandise
REFUND OR EXCHANGE
You can receive a merchandise credit on an eGift Card within 7 days from the delivery date. After 7 days, we will no longer accept returns.
(Shipping fees are not included in the gift card.)
We will ONLY refund to a merchandise credit if you make a special order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
The customer is responsible for return or exchange fees.
Return Postage
A return postage fee of $15 + tax is deducted from your merchandise credit for returns shipped within Canada.
GTA local delivery returns are $10 + tax.
For returns from the United States, the customer arranges and pays their own return shipping.
If a return brings your order below the free shipping threshold, the original shipping cost will also be deducted from your merchandise credit.
Any charge due to a return will be deducted from the gift card.
Important Notice on Size & Fit
Size and fit issues are considered personal preference and are not classified as product defects.
We encourage customers to carefully review product descriptions, measurements, and size information prior to placing an order. By completing a purchase, the customer acknowledges and agrees to this policy.
Size disclaimer
Fit may vary depending on individual body shape, height, and personal preference. Customers are responsible for ensuring the item meets their sizing expectations prior to purchase.
Color disclaimer
Actual product color may vary slightly due to lighting conditions, screen settings, and photography limitations. Color differences do not constitute a product defect.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
- Sale items
- Accessories & Starbucks collections
- Underwear
- Pajamas
- Special orders
- Socks
- Items marked final sale at the time of purchase (these are noted on the individual product page)
How to Start a Return
To start a return, contact us at minikelly.ca@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exchanges
Online purchases can be exchanged by contacting us by email. Some items are final sale.
Return & Exchange Conditions
- Items must not be washed, worn or damaged, and must be free of odours.
- All original tags and packaging must be attached, in the same condition as you received it.
- You must present a valid receipt.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is a defect from the manufacturer, you have 7 days from the date of delivery to exchange for a replacement.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. We cannot accept returns on sale items or gift cards.
Special orders
Mini Kelly does not accept refunds on special orders. Special orders normally take 2-3 weeks and may be delayed for reasons outside our control. We appreciate your patience.